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ZH Futswap NeoExchange Privacy Policy
This Privacy Policy outlines the policies and procedures of Futswap NeoExchange (“We,” “Our,” “Services,” “Company,” or “Us”) regarding the collection, use, and disclosure of user information through the mobile applications and products we offer (“Futswap NeoExchange”). For the purposes of this Privacy Policy, “Personal Data” refers to information that relates to an identified or identifiable natural person.
Since Futswap NeoExchange is a non-custodial crypto asset wallet based on software, we do not maintain customer accounts. Certain third-party API providers may require you to provide them with Personal Data to use their services through Futswap NeoExchange.
1. Information We Collect
The Company respects your privacy and values its importance and is fully committed to keeping your information safe and protected. We process your Personal Data in accordance with applicable privacy and data protection laws, including the Personal Data Protection Law (LPDP) of El Salvador and the General Data Protection Regulation (GDPR) of the European Union, where applicable.
We have implemented various technical and organizational solutions to comply with the applicable laws related to personal data processing, privacy, and data security in the countries where we operate or where the laws apply to us.
This Privacy Policy sets forth the basic rules and principles under which we process your Personal Data and outlines our responsibilities while processing your data in compliance with transparency obligations.
We do not knowingly collect personal data from children or individuals under 18 years of age.
Accordingly, the purpose of this Policy is to establish the basis upon which we will process your Personal Data when:
• You visit and use any page of our Web Platform, regardless of where you visit or use it from.
• You request, receive, pay for, and/or use any of our Services.
• You communicate with us or submit an inquiry.
• You subscribe to our newsletters or updates.
• We need to share your Personal Data with authorized third parties to provide the services, particularly for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.
• We measure or analyze Website traffic.
2. How We Use the Information We Collect
We primarily use the limited information we collect to:
• Provide, maintain, debug, and improve our Services.
• Understand and analyze how you use our Services and develop new products, services, features, and functionalities.
• Communicate with you, provide updates and other information related to our Site and Services, respond to comments and questions, and offer customer support.
• Facilitate connections with third-party services or applications.
• Detect and prevent fraud, security incidents, and respond to trust and safety issues that may arise.
• Comply with legal purposes, including enforcing our Terms of Service or other legal rights, or as required by applicable laws and regulations or requested by a judicial process or government agency.
• Engage with third-party API providers, including providing customer service and verifying customer information.
• Other purposes for which we provide specific notice at the time of collecting Personal Data.
You may be asked to provide personal information at any time when you contact our customer service. We may use your personal information in accordance with this Privacy Policy.
3. How We Share the Personal Data We Collect
We do not share or disclose the Personal Data we collect from or about you, except as described below or as disclosed to you at the time of collection:
• Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytical data. These services may also collect information about your use of other websites and online resources.
• Legal Requirements and Similar Disclosures. We may access, retain, and disclose your Personal Data if we believe doing so is required or appropriate to:
(i) comply with applicable laws, including Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws;
(ii) respond to requests from authorities and legal processes, such as a court order or subpoena; or
(iii) protect the rights, property, and safety of Futswap NeoExchange, our employees, agents, customers, and others, including enforcing our agreements, policies, and Terms of Service.
4. Services Provided by Third Parties
Futswap NeoExchange may provide information about third-party products, services, activities, or events, or may allow third parties to make their content and information available on or through the Services (collectively, “Third-Party Integrations”).
We provide Third-Party Integrations as a service for those interested in such content. Your dealings or correspondence with third parties and your use or interaction with any Third-Party Content are solely between you and the third party.
Futswap NeoExchange Exchange. Exchange functionality is provided by Futswap NeoExchange partners:
• Changelly. By performing an exchange, you agree to the Partner’s Terms of Service: https://changelly.com/terms-
• Transak. The original terms of use are available at https://transak.com/terms-of-
• Futcard. The original terms of use are available at https://futswap.se/wp-content/
5. Security
We use reasonable organizational, technical, and administrative measures to protect Personal Data within our organization. These measures comply with international data security standards and those of El Salvador. If you have reason to believe that your interaction with us is no longer secure, please immediately report the issue by contacting us through the “Support” button on any page of the mobile application.
6. Contact Information
If you have questions, comments, or concerns about this notice or our processing activities, or if you wish to exercise your privacy rights, please contact us at: [email protected]
