FAQ's FutswapPay

Frequent questions

We eliminated the cost of set up and onboarding for our new customers. Now you can start receiving payments in Digital Assets quickly, securely and easily.

We can negotiate fees as low as 0.5% for deposits and 1% for withdrawals. Individual withdrawals are free of charge

Minimum monthly fee of $50 USD

It is a REST API that integrates into your software. You can also opt for a white label. Consult with one of our specialists.

The payment gateway is not integrated with accounting. We are not an accounting software.

The company must continue selling and invoicing under the accounting and tax rules of each country. The gateway is only a collection tool.

It works like this: the client elaborates the invoice to be collected under his own accounting software. And the gateway offers a means of collection in crypto. But this collection needs to be integrated with the customer’s accounting. It is a separate backoffice that will give you information on how much you collected in the period of time used.

The gateway is integrated with the sales collections. To give reports of these same. But it is not integrated into accounting.

Yes, it is. The platform is integrated through APIs, so there is no restriction with any software, it only depends on the company’s software being able to consume the web services and integrate with our gateway.

Every client must perform the KYB of its business, providing the following documents:

  1. A document confirming the legal existence of the company, such as a Company Registration Certificate, Commercial Partnership Agreement, or Articles of Incorporation.
  2. A document allowing to establish all the beneficial owners (shareholders) of the company, e.g.: a recent extract from a state register of companies; a certificate of ownership; or another similar document.
  3. Each of the shareholders must be validated within the same process, attaching identity document, proof of residence, and a selfie of the shareholder.
  4. Complete KYB form

Our gateway can be used in any country except those that are blacklisted.

At this moment we do not have this service enabled. However, you can accept payments in cryptocurrencies and request that the proceeds be transferred to a bank account in your local currency.

Each client has control of their funds through an administrative user and an authentication token. Only the one who has access to the platform and access to the authentication token can withdraw them

Futswap Pay is a crypto payment processor, and by accepting the terms and requesting the production credentials you are obtaining a merchant software license.

We are under the legal framework of El Salvador as a payment processor and custodian and under the supervision of the Superfinanciera de San Salvador, El Salvador.

Yes, keep in mind that each company is responsible for reporting to government entities the information they request.

From 10 invoices per second. You can check between our 3 offered plans according to your company’s needs.

BTC, USDT, ETH, BNB, Matic, and other tokens (consult with an advisor).

At the moment you can only request transfers to your own accounts.

At the moment we do not have limits for operations, you can receive deposits and make dispersions or payments without limitations.

This depends on the network and the fee that the user pays, it does not depend on the gateway but on the blockchain, for example BTC can take between 10 to 30 minutes or more, the newer blockchains such as ETH and TRON are faster and their operations can be reflected in one to two minutes.

BTC wallets are consolidated every hour. The others, every 10 to 30 minutes.

We provide constant customer support at three levels:

  1. Account Level: Response time Maximum 30 minutes.
  2. Technical Level: 2 to 5 hours response time.
  3. Technical Level: to review complex configuration and platform issues: 24 hours.

To monetize the proceeds you can

  • Request a bank transfer in fiat in your local currency. 
  • Withdrawal to other cryptocurrency wallets.
  • If you have Futcard with us you can also monetize the resources by loading your card.

Resources can be withdrawn at any time the client wishes, through massive dispersions or individual withdrawals.

Gobierno de el salvador. Comprobante digital para proveedores de servicio bitcoin. Proveedor Futswap el salvador, s.a. de c.v.
Risk Warning

Futswap El Salvador is solely a software platform and does not conduct independent due diligence or reviews of any blockchain assets, digital currencies, cryptocurrencies, or related funds. You are entirely responsible for evaluating your investments, deciding whether to trade blockchain assets at your own discretion, and all your trading decisions with the Futswap app function. The blockchain assets you trade may not increase in value and may decrease, as well as increase in value after the trade.

Past performance is not indicative of future results. Any investment in blockchain assets involves the risk of losing part or all of your investment. The value of the blockchain assets you trade is subject to market and investment risks.

Users of the Futswap app are responsible for safeguarding their own recovery phrase. If the recovery phrase is lost, the user may be unable to recover their private keys.